Security and Privacy Policy
Cueto & Cueto, Inc. takes your privacy and online security seriously. We encourage you to read this security and privacy policy and contact us with any questions or concerns. Use of the Cueto Event Services website or any of the instances of the Cueto Event Management Software implies your consent to these policies. We may update this policy at any time but the most recent version will always be posted on this page.
Collection and Use of Personal Information
Unless you contact us, you are not required, nor do we ask you, to provide any personal information to browse the Cueto Event Services website. We respect your desire to remain anonymous.
Instances of the Cueto Event Management Software are licensed to our customers for the purposes of managing one or more aspects of a special event. We require all new customers to provide a visible privacy statement on their copy of the software. While you must agree to our customer's privacy policy, Cueto & Cueto will not use or access this information, except for customer assistance with technical matters.
If you use the volunteer management portion of the software, you must create an account and provide your name, address, emergency contact information, e-mail address and a list of any medical concerns that might impact your work.
If you use the ticket sales or volunteer payment portion of the software, you must provide billing information, including your name, address, phone and e-mail, and credit card payment information. Your billing information will be stored in case our customer needs to contact you, but we explicitly do not store your payment information, except for the card type, the last four digits of your credit card number and the six digit authorization code returned by our credit card processor.
Our web server logs, which contain your IP address, web browser information, and your request, are kept for up to a month to identify any security concerns and then deleted permanently.

Viewing and Changing Collected Information
To view, change or delete your personal information, log in to the Cueto Event Management Software for your event. Use the "Settings", "Personal Information" or "Directory Listing" page, depending on your account type, to view or change your information. Please contact us if you'd like us to delete your information at any time.

Sharing Collected Information
Cueto & Cueto does not share, sell or release your information with anyone outside of our company or contracted to do work on behalf of our company.
If you are using an instance of the Cueto Event Management Software, please read our customer's privacy policy, which dictates the personal information sharing policy for that particular instance. Cueto & Cueto is not responsible for any actions taken by our customers with regards to your information.

Protecting and Storing Collected Information
We make every effort possible to protect your personal information:
  1. All online communications involving login details, personal information or payment information are sent and received over an encrypted channel using Secure Sockets Layer.
  2. Any information collected is stored in a secure, password-protected database, behind a firewall. Each instance of the Cueto Event Management Software database is secured with a fresh, randomly-generated password which is not made available to our customer. Only two Cueto & Cueto employees have access to this list of passwords.
  3. Our web and database servers are isolated from the rest of our corporate network and run regularly-updated virus scanning software. We check for operating system updates on a daily basis and run daily malware and virus scans on our servers.
  4. We perform regular security audits, both on the servers and any running instances of the Cueto Event Management Software.

Cookies and/or Tracking Software
We are strongly opposed to all forms of tracking software and respect your desire to remain anonymous when using our website or web-based products. If you log in to one of the instances of the Cueto Event Management Software, you will get a single ASP.NET session cookie which stores your current session ID in an encrypted form, which is usually deleted when you close your browser. While logging in, you can choose to keep this cookie so you don't have to log in manually in the future. Otherwise, we employ no forms of tracking software.
Some of our clients may use web analytics software, such as Google Analytics to track visitors to and from their instance of the event management software. We do not allow integration with any package that does not have an explicit privacy policy and the ability for users to easily opt out. If you have concerns or would like information on opting out, please contact us.

Links to External Websites
The Cueto Event Services website and any instances of the Cueto Event Management Software may contain links to external websites. We are not responsible for the content or security and privacy policies of any other website.

Prohibited Usage
To better protect the security and privacy of our clients, and the customers of our clients, use of the Cueto Event Management Software for purposes of duplication, reverse engineering, data theft or data farming is strictly prohibited and will result in the immediate termination of service.

Contacting Cueto & Cueto with Security Concerns
We encourage you to contact us with questions or concerns about our security and privacy policies. Please use the Contact page to do so. Due to our travel schedule it may take us several days to respond to your concern.

Copyright © 2013 Cueto & Cueto, Inc. • Security and Privacy Policy